IT Support Services Melbourne
Reliable IT Solutions to Keep Your Business Running Smoothly
Premium IT Support Services in Melbourne_
- Managed IT Services
- Network Security & Protection
- Cloud Solutions & Hosting
- IT Consulting & Strategy
- Quality Content
- Business Continuity & Backup Solutions
What Kind of Help Do You Need Today?_
Remote Assistance
Team Viewer / Any desk or Phone Support during the working hours (10am – 6PM)
On-Site Assistance
Once a support ticket is raised, our IT Support technician will provide onsite support within 24-48 hours. We have a team of experts who have years of experience in the IT Industry.
Carry-In Assistance
Client to bring in faulty machine to the premises based in Melbourne CBD and our IT support team will look into the issue and fix it.
Onsite IT Support_
Business Hours
$90 / Hour ex GST
Monday-Friday 9.00 AM-6.00 PM Metro
Melbourne Area Serviced (0-50KM)
*( On-Site support is for minimum 2 hours )
After Hours
$150 / Hour ex GST
Monday- Friday 6.00 PM – 9.00 AM Metro
Melbourne Area Serviced (0-50KM)
*( On-Site support is for minimum 2 hours )
Weekends (Saturday & Sunday)
$150 / Hour ex GST
Metro Melbourne Area Serviced (0-50KM)
*( On-Site support is for minimum 2 hours )
Remote Support_
Business Hours
$70 / Hour ex GST
Australia-Wide Service 1 Hour Minimum Charge
After Hours
$90 / Hour ex GST
Australia-Wide Service 1 Hour Minimum Charge
Weekends (Saturday & Sunday)
$90 / Hour ex GST
Australia-Wide Service 1 Hour Minimum Charge
Our Support System_
Try our support ticket system
Our support team availability
Support at Your Door Step_
Networking
A group of computers can share the resources communicate with each other and data transfer in the small geographical area.
Server Setup
If the computers are into one network we can split one internet connection and give internet connectivity to all the staff members
Share Printers
Instead of spending money on a couple of printers, we can share the printer so that everyone can share and print.
File Sharing
It could be done in a workgroup or setting up a file server which provides one central location for your organisation important data.
VPN/Ipsec
A VPN is created by establishing a virtual point-to-point connection through the use of dedicated connections protocols.
Data Back Up /Recovery
All your important business files can be backed up from any computer at one location in case if you have any systems breakdown.
All Packages Included_
- IT Support – Level 1 & 2
- System Integration
- Network Support – Level 1 & 2
- Computer & Laptop or Notebook Repairs
- Server Setup, Maintenance and Upgrades
- Computer Hardware Repair or Upgrades
- Data Recovery
- Firewalls, Internet Security and Antivirus Solutions
- Software Support
- Backup Solutions
- Microsoft Exchange, VMware, Hyper-V, Virtualisation Support
- Installation of Software’s
- New Computer or Server Configuration
- Diagnosis Computer Problems
- Virus or Malware Removal
- Hardware Repair or Replacement
- Remote Support
- Cloud Solutions & Support
- Networking & File Sharing
- VPN Setup
Additional Notes_
- Any other services will be charged based on the level of work involved and time consumed. Spare parts and other material will be charged as extra.
- Emergency Call-out fee – $100/Hour
- Public Holiday Call-out fee – $200/Hour
- If there is no parking available onsite, the cost of parking will be invoiced
- Minimum charge for 2 Hours for Onsite Support
- Prior Email Notification required for After Hours & Weekends work
- All the prices are exclusive of GST
FAQ's_
IT support is a range of services designed to help manage and maintain your business’ technology infrastructure. It ensures your systems run efficiently, troubleshoots tech issues, and protects your business from cyber threats, helping you focus on core operations.
If your business relies heavily on technology for day-to-day operations and faces issues like system downtime, slow performance, or security concerns, professional IT support can help. A proactive approach prevents problems before they impact your productivity.
We offer a wide range of services, including network security, cloud solutions, system maintenance, data backup, disaster recovery planning, and technical support. Our services are tailored to meet your business needs.
We offer fast response times to any IT-related issue. For urgent matters, our team prioritises troubleshooting to minimise downtime and ensure your systems are back up and running quickly.
Yes, our IT support services include proactive network security, firewalls, and encryption to protect your business from cyber threats. We continuously monitor your systems and update security measures to ensure your data is safe from breaches and attacks.
We're listening – drop us a line_
Location
Level 1, 454 Collins Street,
Melbourne, VIC 3000
