Career | Go Click On Melbourne


We are hiring!!

Position: IT Desktop & Network Support Officer. Experience : 3+ years Contract: Full Time Timings: 10.00am- 06.00pm About Us : Go Click On was established in 2010 and we have strived to create products and services that provide value to our clients. Go Click On is designed to be your one stop destination for all your IT requirements. With years of experience, we offer comprehensive IT support for all businesses. We can help you achieve your goals by keeping your business running on schedule. About The Role : IT Support specialist will monitor and maintain the computer systems and networks of an organisation and our clients. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either onsite or remotely. In this role as technical support you’ll cover one or more areas of expertise, depending on the size of the organisation. Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. It’s therefore crucial to ensure the correct running and maintenance of IT systems. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software. Job Description :
  • Network inventory document preparation and maintaining processes, recording and resolution of any network issues, improving and modifications to network and its maintenance.
  • Analysing, developing, interpreting and evaluating complex system specifications, data models and diagrams in the development configuration and integration of computer systems.
  • Regular monitoring of network traffic, capacity and usage to ensure continued integrity and best network performance.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware either onsite or remotely.
  • Logging customer/employee queries- support portal.
  • Respond to email messages for customer seeking help.
  • Ask questions to determine the nature of problem.
  • Install, modify and repair computer hardware and software.
  • Resolve technical problems and local area network (LAN), wide area network (WAN) and other systems.
  • Run diagnostic programs to resolve problems.
  • Clean – up system.
  • Install computer peripherals for users.
  • Follow-up with customers about system usage.
  • – Ordering and procurement of IT equipment and services as well as maintaining asset registers.
  • Knowledge and experience using windows desktop operating systems including Windows 7 & 10.
  • Knowledge and experience of Windows 2008, 2012, 2016 & 2019.
  • Experience in managing active directory users and exchange/office 365 mailboxes.
  • Printer deployment and troubleshooting.
Skills Required :
  • Excellent organisational skills.
  • Professionalism.
  • Up-to date knowledge of the latest IT and software trends.
  • Strong verbal and communication skills.
  • Strong customer service skills.
  • Strong work ethics.
  • Providing solution to complexed IT problems.
  • Active listening skills.
Attire to Work : Formal office wear and during site visit Go Click On office wear. If you think you are suitable for this role then please send in your resume to

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